Privacy policy

1. Introduction

Welcome to Nshield, a brand owned and operated by Nippon Paint (India) Private Limited ("Company", "we", "our", or "us").

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make a purchase from our website: https://diy.nippon-nshield.com/

By accessing or using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.

This Privacy Policy has been prepared in accordance with applicable Indian laws, including:

  1. Information Technology Act, 2000
  2. Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  3. Digital Personal Data Protection Act, 2023 (DPDP Act)

For the purposes of the DPDP Act, Nippon Paint (India) Private Limited acts as the Data Fiduciary in respect of your personal data.

2. Information We Collect

2.1 Personal Information

When you visit our website, place an order, or contact us, we may collect the following information:

  1. Full Name
  2. Billing Address
  3. Shipping Address
  4. Email Address
  5. Mobile Number
  6. Order Details
  7. Purchase History
  8. Customer Support Communications
  9. Product Reviews or Feedback
  10. IP Address

We do not collect or store your complete debit card, credit card, UPI PIN, or banking credentials. All online payments are securely processed through our payment service providers.

2.2 Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  1. Browser Type
  2. Device Information
  3. Operating System
  4. IP Address
  5. Pages Visited
  6. Time Spent on Website
  7. Referring Website
  8. Clickstream Data
  9. Session Information

This information is collected through cookies, pixels, and similar technologies.

3. How We Use Your Information

We process your personal information for purposes including:

  1. Processing and fulfilling orders
  2. Delivering products
  3. Confirming Cash on Delivery (COD) orders
  4. Processing payments
  5. Providing customer support
  6. Managing returns and refunds
  7. Preventing fraud and unauthorized transactions
  8. Improving website functionality and user experience
  9. Conducting analytics and business research
  10. Measuring advertising performance
  11. Sending promotional emails, SMS, or WhatsApp communications (where you have provided consent or where otherwise permitted by applicable law)
  12. Complying with legal and regulatory obligations

We process your personal information based on your consent, to perform contractual obligations, comply with applicable laws, and for other legitimate uses permitted under the DPDP Act.

4. Shopify Hosting

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services.

Your information may be stored on Shopify's secure servers and databases protected by industry-standard security measures.

Since Shopify operates globally, your personal data may be transferred to or processed in countries outside India. Such transfers are undertaken using appropriate contractual and organizational safeguards consistent with applicable law.

5. Payment Processing

Payments made on our website are securely processed through Razorpay and other authorized payment service providers.

We do not store complete payment card information.

Our payment partners comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements and employ industry-standard security measures.

6. Shipping & Logistics

To fulfill your orders, we may share the following information with our logistics and courier partners:

  1. Name
  2. Shipping Address
  3. Contact Number

Such information is shared solely for order fulfillment, shipment tracking, and delivery purposes.

7. Advertising, Analytics & Tracking Technologies

We use various technologies and third-party service providers, including:

  1. Meta (Facebook) Pixel
  2. Google Analytics (GA4)
  3. Google Ads Conversion Tracking
  4. Google Ads Remarketing
  5. Email Marketing Platforms
  6. SMS Marketing Platforms
  7. WhatsApp Communication Tools

These technologies help us:

  1. Understand website usage
  2. Improve website performance
  3. Measure advertising effectiveness
  4. Personalize customer experience
  5. Display relevant advertisements
  6. Conduct remarketing campaigns

Third-party providers may collect certain information directly through cookies, pixels, SDKs, and similar technologies in accordance with their own privacy policies.

8. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience.

The cookies we use include:

  1. Essential Cookies
  2. Functional Cookies
  3. Analytics Cookies
  4. Advertising Cookies
  5. Preference Cookies

You may disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

9. Sharing of Personal Information

We may share your information with trusted third-party service providers, including:

  1. Shopify
  2. Razorpay
  3. Courier and Logistics Partners
  4. Marketing Service Providers
  5. Analytics Providers
  6. Technology Service Providers

These service providers process information solely for the services they provide to us and are required to maintain appropriate confidentiality and security standards.

We may also disclose personal information where required by:

  1. Applicable law
  2. Court orders
  3. Government authorities
  4. Regulatory bodies
  5. To protect our legal rights or prevent fraud

10. Data Retention

We retain your personal information only for as long as necessary to:

  1. Fulfill orders
  2. Provide customer support
  3. Meet accounting and tax obligations
  4. Prevent fraud
  5. Comply with applicable laws

Once personal information is no longer required, it is securely deleted or anonymized.

11. Data Security

We implement appropriate technical and organizational safeguards, including:

  1. SSL Encryption
  2. Secure Servers
  3. Access Controls
  4. Payment Encryption
  5. Regular Security Reviews

While we take reasonable measures to safeguard your information, no method of transmission or storage over the internet can be guaranteed to be completely secure.

12. Your Rights Under the DPDP Act

Subject to applicable law, you may have the right to:

  1. Access your personal information
  2. Request correction of inaccurate information
  3. Request deletion of your personal information
  4. Withdraw previously given consent
  5. Seek grievance redressal

To exercise these rights, please contact:

Email: auto.refinish@nipponpaint-autorefinishes.com

We will acknowledge your request promptly and endeavor to resolve it within the timelines prescribed under applicable law.

13. Children's Privacy

Our website is intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

14. India-Only Orders

Currently, orders placed through our website are accepted and delivered only within India.

Should this change in the future, this Privacy Policy will be updated accordingly.

15. Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, or other corporate transaction involving the Company, personal information may be transferred as part of that transaction in accordance with applicable law.

16. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of such external websites. Users are encouraged to review the privacy policies of those websites before providing any personal information.

17. Changes to this Privacy Policy

We may revise this Privacy Policy from time to time.

Any changes will become effective immediately upon posting on this page. The updated Effective Date will always be displayed at the top of this Privacy Policy.

18. Contact & Grievance Officer

For questions, complaints, or requests regarding this Privacy Policy or your personal information, please contact:

Nippon Paint (India) Private Limited

Corporate & Communication Address

26, First Floor, Okhla Phase III, Okhla Industrial Estate, New Delhi – 110020

Registered Office

Plot No. 166, HSIDC, Sector-3, HSIDC Growth Centre, Bawal, Rewari, Haryana – 123501

Email: auto.refinish@nipponpaint-autorefinishes.com

We will address your concerns in accordance with applicable laws and the grievance redressal framework under the Digital Personal Data Protection Act, 2023.