Shipping policy

At Nshield, a brand owned and operated by Nippon Paint (India) Private Limited, we are committed to delivering your orders in a timely and efficient manner. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when you purchase products fromhttps://diy.nippon-nshield.com/ ("Website").

1. Service Area

Currently, we accept and deliver orders only within India.

We do not offer international shipping at this time. If we expand our delivery services to other countries in the future, this policy will be updated accordingly.

2. Order Processing

  1. Orders are processed after successful payment confirmation for prepaid orders or after verification of eligible Cash on Delivery (COD) orders.
  2. Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.
  3. During promotional campaigns, festive seasons, new product launches, or unforeseen circumstances, order processing may take additional time.

Customers will receive an order confirmation email and/or SMS once the order has been successfully placed.

3. Shipping Timeline

Orders are generally dispatched within 2–3 business days after processing.

The estimated delivery timeline is:

  1. Metro Cities: 2–5 business days
  2. Tier II & Tier III Cities: 3–7 business days
  3. Remote Locations: 5–10 business days

These timelines are estimates and may vary depending on courier operations and location.

4. Delivery Partners

We work with reputed courier and logistics partners to ensure safe and timely delivery of your orders.

The courier partner is selected based on service availability, delivery location, and operational efficiency.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before payment.

From time to time, the Company may offer free shipping promotions, which shall be governed by the terms of the respective promotional campaign.

6. Cash on Delivery (COD)

Cash on Delivery is available only for selected pincodes.

The Company reserves the right to:

  1. Verify COD orders through telephone, SMS, WhatsApp, or OTP confirmation.
  2. Decline COD requests for certain products or locations.
  3. Cancel unverified or suspicious COD orders.
  4. Restrict COD eligibility for customers with repeated order refusals or failed deliveries.

7. Delivery Attempts

Our courier partners will generally make multiple delivery attempts before returning the shipment.

If a delivery cannot be completed due to reasons including but not limited to:

  1. Incorrect or incomplete address
  2. Customer unavailable
  3. Customer refusal to accept delivery
  4. Failure to respond to courier communications

the shipment may be returned to our warehouse.

Any refund or re-dispatch in such cases shall be governed by our Cancellation, Return & Refund Policy.

8. Order Tracking

Once your order has been dispatched, you will receive shipping confirmation via email and/or SMS containing the tracking details, wherever applicable.

Customers may use the tracking information to monitor shipment status directly with the courier partner.

9. Delivery Delays

While we strive to deliver orders within the estimated timelines, delays may occur due to circumstances beyond our reasonable control, including:

  1. Severe weather conditions
  2. Natural disasters
  3. Public holidays
  4. Government restrictions
  5. Transport disruptions
  6. Labour strikes
  7. Political disturbances
  8. Courier operational delays
  9. Force majeure events

Such delays shall not constitute grounds for cancellation, compensation, or damages against the Company.

10. Damaged or Tampered Shipments

If the outer packaging appears damaged, tampered with, or opened at the time of delivery, customers are advised to:

  1. Refuse acceptance of the shipment wherever possible; or
  2. Record clear photographs and/or videos of the package before opening it; and
  3. Notify our customer support team within 24 hours of delivery.

Failure to report transit damage within the prescribed timeline may affect eligibility for replacement or refund.

11. Inspection at Delivery

Customers are encouraged to inspect the shipment immediately upon delivery.

Any issues relating to:

  1. Wrong product received
  2. Missing items
  3. Transit damage

should be reported within 24 hours of delivery along with supporting photographs or videos.

12. Title and Risk

Ownership and risk of loss for the products pass to the customer upon successful delivery at the shipping address provided during checkout.

13. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details.

The Company shall not be liable for delays, failed deliveries, or additional shipping costs arising from incorrect, incomplete, or inaccurate delivery information provided by the customer.

14. Contact Us

For any questions relating to shipping or delivery, please contact:

Nippon Paint (India) Private Limited

Customer Support

Email: auto.refinish@nipponpaint-autorefinishes.com

Phone: +91 9015400200

Website:https://diy.nippon-nshield.com

We will make every reasonable effort to assist you and resolve your queries promptly.